Have you recently moved to a new location? Have you found someone reliable to call, in the event that you have a plumbing issue? Finding good service professionals can be tricky since almost anyone can put an ad online that makes them look like a real business. In order to weed out the people who have no business working on your plumbing, it's a good idea to ask a few questions before actually hiring them. A real professional will be more than happy to answer these questions, while a hobbyist may find them difficult or annoying. Some of the most important questions to ask include:
Are you licensed, bonded, and insured? Not every state actually requires plumbers to be licensed in order to work on a home, but the best ones will have a license anyway. Being bonded and insured means that, should they accidentally cause damage during the course of their repairs, it won't be your insurance company that will have to foot the bill. If you come across a plumber who claims that insurance on their behalf is "unnecessary" or that they're still waiting for the insurance papers for some reason, move on to the next one. They may be amateurs or they may have caused enough problems over the years that they're uninsurable now. Whatever the case, you don't want them to be working on your home.
Do you charge flat rates or hourly? Some plumbers will charge a flat fee for simple jobs, such as replacing a kitchen faucet, while other jobs will have an hourly cost. Make sure you understand which it is that you're agreeing to before you hire them. Also, you should be wary of any supposed plumber who gives you an exact price quote before even seeing the issue. It's fine if they're willing to give you a rough estimate, but they should also tell you what sort of things might raise the price and be willing to come over to take a look first.
Will you be doing the actual work? The plumber who comes to check out your problem and to give you an estimate may not be the same one who does the actual repairs. Your plumbing issue may require more specialized knowledge than the company expected from the description that you gave over the phone. But if the one who is doing the estimate isn't able to tell you exactly who will be performing the work and how much experience that they'll have, or at least give you a couple of possible names, you may want to look for another company. This could be a sign that the plumber you called is actually contracting with smaller independent plumbers in your area. This isn't necessarily bad, but it also keeps you from checking out the reputation of these companies directly.
For more information, you will want to check out a website such as http://www.knightsplumbinganddrain.com/.